oncuci Privacy Policy

This Privacy Policy is issued by oncuci ("we", "platform" or "oncuci") and applies to all users who access the oncuci website at oncuci.org and all related services offered by this platform. We take our responsibility to protect user privacy and manage personal information in a transparent, responsible, and secure manner seriously.

This policy describes the types of information we collect from you, how that information is used, with whom it may be shared when necessary, and the steps we take to ensure its security. We encourage you to read this document in full and to contact us if you have any questions.

1. Information We Collect

oncuci collects various types of information from users to enable us to provide safe, orderly online betting services that comply with international licensing requirements.

Information You Provide Directly

• Full name as it appears on your official identity document
• Date of birth — for age verification of 21 years and above
• An active and reachable email address
• A mobile phone number registered in Malaysia
• Account username and password (stored in encrypted form)
• E-wallet information or bank account details used for deposits and withdrawals
• Identity card number (MyKad) or passport for identity verification purposes

Information Collected Automatically

• IP address of the device used when accessing the platform
• Web browser type and version and operating system
• Pages visited, time of visit, and navigation patterns within the website
• Game session data — including bets placed and win records
• Cookie information and device identifiers for security and user experience improvement purposes

2. Purpose of Using Information

Every piece of information we collect has a clear purpose and is not used arbitrarily. Specifically, oncuci uses your information for the following purposes:

• Account registration and management — allowing you to create, access, and manage your oncuci account securely.
• Identity verification and KYC — ensuring all users meet the minimum age requirement of 21 years and preventing fraud or account misuse.
• Processing financial transactions — handling deposits (minimum RM20) and withdrawals (minimum RM50) through supported payment methods including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, USDT, BTC, and ETH.
• Delivering bonuses and promotions — including management of our 120% welcome bonus of up to RM500 and VIP programme offers.
• Customer service — enabling our support team to assist you via live chat and email more efficiently.
• Platform security — detecting suspicious activity, preventing fraud, and ensuring game integrity.
• Legal compliance — meeting reporting and record-keeping obligations under our international licensing.
• Service improvement — analysing usage patterns to improve the playing experience and platform usability.

3. Sharing Information with Third Parties

oncuci does not sell or rent your personal information to any third party for marketing purposes. However, there are limited situations where information may be shared, namely:

• Payment processors — e-wallet service providers and payment gateways that help us handle your financial transactions. They only receive the information needed to process the relevant transaction.
• Game software providers — approved game developers may receive anonymised session data for audit and RTP compliance purposes.
• Regulatory bodies — oncuci is obliged to report certain information to the international licensing authority when lawfully requested.
• Law enforcement agencies — in cases of confirmed fraud, money laundering, or pursuant to a valid court order.

4. Data Storage and Security

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, unintended disclosure, alteration, or destruction.

• All data communication between your browser and oncuci servers is protected using SSL/TLS encryption protocols.
• User passwords are stored using irreversible hashing techniques — even oncuci staff cannot read your password in plain text.
• Access to users' personal information is restricted to staff with a legitimate work need only.
• Our servers are protected by firewalls, intrusion detection systems, and continuous monitoring.
• Internal security audits are conducted periodically to identify and address any system vulnerabilities.

While we take all reasonable steps, no system is completely immune to risk. We encourage you to use a strong password, not share your login details, and contact us immediately if you suspect any suspicious activity on your account.

5. Cookies and Tracking Technologies

oncuci uses cookies and similar tracking technologies to improve the user experience, maintain the security of login sessions, and understand how users interact with our platform.

Types of Cookies Used

• Session Cookies — required to maintain your login session. These cookies are automatically deleted when you close your browser.
• Functional Cookies — store your preferences such as language and display settings for ease of use.
• Analytical Cookies — collect information about how the platform is used in anonymised form to help us make improvements.
• Security Cookies — help detect and prevent fraudulent activity and ensure the integrity of user sessions.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the oncuci platform.

6. User Rights Regarding Personal Data

oncuci recognises users' rights regarding their personal data. You have the right to:

• Right of Access — request a copy of the personal information we hold about you.
• Right of Rectification — request a correction if any information is inaccurate or out of date.
• Right of Erasure — request that your personal information be deleted, subject to our record-keeping obligations under our licence.
• Right to Restrict Processing — request that we limit how we use your data in certain circumstances.
• Right to Object — object to the processing of your data for direct marketing purposes.
• Right to Data Portability — receive a copy of your data in a machine-readable format.

To exercise any of the above rights, please contact our customer support team via live chat or email. We will process your request within a reasonable timeframe.

7. Financial Information and Transactions

oncuci handles users' financial information with the highest level of protection. All deposit and withdrawal transactions are processed through secure, encrypted payment channels.

Withdrawals from your oncuci account are processed within 10 to 45 minutes after your request is confirmed. Your financial account details are stored in encrypted form and used only for processing transactions that you have authorised.

8. Children's Privacy and Age Restriction

oncuci services are intended solely for individuals aged 21 and above. We do not knowingly collect, store, or process personal information from any individual under the age of 21.

During registration, you are required to confirm that you are at least 21 years old. Our Know Your Customer (KYC) process includes identity document verification to ensure that no underage individual uses this platform.

If we find that personal information has been collected from an individual under the age of 21, the account in question will be terminated immediately and all related data will be deleted. If you believe that an underage individual has registered an account, please contact us immediately.

9. Changes to the Privacy Policy

oncuci reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. The latest version will be published on this page with the effective date clearly noted at the top.

If there are significant changes to how we handle your personal data, we will endeavour to notify you via an in-account notification or your registered email. Continued use of the oncuci platform after changes are published will be considered acceptance of the updated policy.

10. How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how oncuci handles your personal data, our team is ready to assist through:

• Live Chat — available 24/7 directly on the oncuci website in Malay and English.
• Support Email — send your enquiry to [email protected] and we will reply within a reasonable timeframe.

We encourage you to contact us first before raising a complaint with any external body, as we always aim to resolve any privacy-related issues directly and fairly.